MINEVA, Darina. TYPES OF SKILLS IN THE STRUCTURE OF THE SERVQUAL METHODOLOGY. KNOWLEDGE - International Journal , [S. l.], v. 51, n. 1, p. 145–148, 2022. Disponível em: https://ojs.ikm.mk/index.php/kij/article/view/5050. Acesso em: 13 jun. 2026.