TRENEVSKA BLAGOEVA, Kalina; PULEVSKA IVANOVSKA, Lidija; CHACHOROVSKA, Magdalena. BUSINESS MODEL FOR COST OPTIMIZATION IN CUSTOMER CARE SECTORS OF TELECOMMUNICATIONS OPERATORS THROUGH DIGITAL TRANSFORMATION. KNOWLEDGE - International Journal , [S. l.], v. 54, n. 1, p. 93–98, 2022. Disponível em: https://ojs.ikm.mk/index.php/kij/article/view/5549. Acesso em: 25 may. 2026.