MAHOUD, Mohammad; BRUNI, Roberto; ZARIC, Sinisa; SANSONE, Marcello. THE ROLE OF ITIL IN APPLYING PROJECT MANAGEMENT FOR SMART CITIES SERVICE MANAGEMENT. KNOWLEDGE - International Journal , [S. l.], v. 55, n. 6, p. 1023–1029, 2022. Disponível em: https://ojs.ikm.mk/index.php/kij/article/view/5762. Acesso em: 31 may. 2026.