BILALLI, Diellza. CUSTOMER DEMAND FOR ENVIRONMENTAL STANDARDS AND ITS IMPACT ON FIRMS PRODUCT AND PROCESS INNOVATION (CASE OF WESTERN BALKAN COUNTRIES). KNOWLEDGE - International Journal , [S. l.], v. 67, n. 6, p. 1129–1135, 2024. Disponível em: https://ojs.ikm.mk/index.php/kij/article/view/7513. Acesso em: 18 apr. 2026.