ORGANIZATIONAL COMMUNICATIONS IN THE CONTEXT OF GOOD GOVERNANCE

Abstract

The communication process in management is also called the connecting process, because none of the management functions can be performed without its permanent use. On the other hand, communication is the key and basic function for conflict prevention and resolution.
The aim of the development is to emphasize the importance and influence of communications and the communication process and their relationship with good governance in modern organizations.
The main tasks of the development are: highlighting the main functions of organizational communication, in view of the normal functioning of the organization, as well as in connection with the effective development and implementation of management decisions and control over their implementation; substantiation of the role of communications as the main tool for managing organizational conflicts.
The defined main goal and the logically following tasks require the use of qualitative and quantitative and mixed research methods. Of the qualitative methods, a desk study was used, of the quantitative methods - secondary data analysis, of the mixed methods (methods with qualitative and quantitative varieties) - content analysis.
After the analyzes, the following basic results are summarized: both interpersonal and intra-organizational communications are components of the organizational culture. Effective internal communication, ie. the right communication channels, knowing who communicates what, to whom, when and how, openness and naming problems by their real names, sharing ideas and suggestions are vital to the good governance of any modern organization and a powerful tool for resolving destructive conflicts.
A general conclusion that stands out on the basis of the analyzes is: the main goals of the communication process and internal and external communications are directly related and dependent on the good governance of organizations (both public sector organizations and those of the business sector ). Conflicts are most often the result of poor internal communications (between colleagues, departments, units, etc.) and external communications (with partners, suppliers, customers, media, competition, etc.). Effective internal communication, ie. the right communication channels, knowing who communicates what, to whom, when and how, openness and naming problems by their real names, sharing ideas and suggestions are vital to the good governance of any modern organization and a powerful tool for resolving destructive conflicts and crises of various kinds