THE BALDRIGE FRAMEWORK AS A STRATEGIC INSTRUMENT IN THE CRITICAL INFRASTRUCTURE PROTECTION (IMPLEMENTATION OF BEHAVIORAL ANALYSIS)
Keywords:
Baldrige framework, Strategic management, Critical infrastructure, Behavioral analysis systemsAbstract
The aim of the following article is to outline the Baldrige framework as a useful instrument in the
strategic management process of the critical infrastructure protection, by providing beneficial information regarding
the current organizational state and formulate guidelines to the decision-makers in connection to the needed future
changes and improvements. The first part of the article outlines the concept, main role, elements, advantages and
disadvantages of the strategic framework. The Baldrige consists of seven elements (so-called categories), which are
detailly explained in the article:
Leadership;
Strategy;
Customers;
Workforce;
Operations;
Measurement, Analysis and Knowledge Management
Results
They are in alliance to the main goals and core values of the Baldrige framework such as: systems perspective;
visionary leadership; valuing the personnel; organizational trainings and knowledge improvement; focus on success;
management of innovation; societal contributions and responsibilities; ethics and transparency; value delivering, etc.
The second part of the article presents the behavioral analysis as an instrument for improvement of the critical
infrastructure protection, along with its role and function. A structural model of behavioral analysis program is
presented with its main elements – team of experts; algorithm; eligibility criteria; monitoring and behavioral
analysis; notification.
Last but not least, the article presents an example of the application of the Baldrige framework in the assessment
process of the hypothetical application of behavioral analysis as an instrument for improvement of the critical
infrastructure protection. It analyses the seven categories of the framework in regards to the implementation of
program based on behavioral analysis.
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